PayID FAQs
June 15, 2026 2026-06-15 0:45PayID FAQs
PayID FAQs
In 2021 Australian businesses and consumers lost $227 million to scammers who pretended to be another person or company – (read more) PayID is offered by over 80 financial institutions. You can use your mobile number, email address, ABN, or Organisation Identifier as your PayID to receive fast, secure payments in your online banking. When your PayID is registered, your details (including your name) will be available to people who use the service and enter your mobile phone PayID.
If you believe you have been scammed, please contact your financial institution and report it to the police. PayIDs are managed by your financial institution and we will never contact you directly. You should be shown the name of the organisation or business registered to the PayID before you hit send. Simply enter the PayID in your online banking as you would when you’re paying someone. I have seen PayID as a payment method for some businesses online
Register your mobile number as your PayID in Online Banking or the Westpac App. Transactions made using PayID have the same level of security that protects your existing bank account payments.2 All the payer needs to know is your mobile number rather than your BSB and account number. Please contact your financial institution if someone you don’t know has sent money to your account. I’d like to use PayID, but I don’t want to hand out my personal information to strangers.
The best part about paying to a PayID is that you’ll know your money is going to the right person or business before you hit send. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. If you register your mobile as a PayID, it needs to be the same as your Westpac Protect™ SMS Code. Real-time payments require both the payer and payee to have Osko enabled accounts. Follow the same set up steps to link a PayID to a Westpac business account.
Yes, and you can use your ABN as your PayID while using your mobile number as your personal PayID. Contact the bank where you set up your PayID and ask to put it into a ‘transfer state’. Your PayID is a unique identifier that can only be registered at one bank and linked to one eligible account. You should never share your personal information with people you don’t trust. PayID lets you receive money in your online banking fast, using a piece of information such as a mobile number or email address. You should check the business or organisation you’re paying is legitimate before you send a payment, regardless of the payment method you choose to use.
Documents are checked in person only. No date of birth is shared online. A trusted adult or official checks your physical ID in person. You control when to share it — never stored on our servers. To be eligible to use a PayID for a PayTo agreement, the account must be eligible to send and receive NPP payments. Technical interruptions may occur and some payments may be delayed e.g. for security screening.
Check to see if your financial institution offers PayID here. When sending money to a PayID, you’ll be shown the name of the person or business registered to the PayID before you hit send. PayID also has an extra layer of security, which can help protect you from scam, fraud or mistaken payments.
But remembering all those numbers and (read more) With PayID you can stay COVID safe (read more) One in four PayID users have stopped or edited a PayID secure payments payment, preventing a mistaken payment or money being sent (read more) Australian Payments Plus (AP+), Australia’s domestic payments provider has a renewed focus on using PayID and reminding customers of the (read more) Australian Payments Plus (AP+) is continuing to step up its efforts to make payments safer, faster, and more secure, by (read more)